Versiris

Shop FAQ

SHOP FAQ


My order is a gift. Can you ship it without a packing slip?

This depends on your location. If you're ordering within the USA just mark your order as a gift and I will remove the price from any included packing slips. Unfortunately by law international orders are required to include a packing slip with price for customs reasons.

I need to cancel an order I already placed. Can I do this?

Unfortunately because of the made-to-order nature of my items, once the creation process has started I'm unable to accept cancellations. However, if you manage to contact me before your order has begun printing / fulfillment (which is usually within a couple hours) I'm happy to cancel your order and refund you. Please contact me ASAP!

Can I include a gift message?

Yes! There is a space to write a gift message at checkout.

Why did my order arrive in separate packages?

Sometimes when you order multiple items they will be shipped separately, so don't fret! Your other items are on their way!☺ This is both to keep shipping costs low for customers and because I ship from multiple locations depending on item availability.

 

SHOP POLICIES


Refunds & returns

I'm happy to refund your order in case of damaged items or wrong item sent, otherwise all sales are final. Please make sure you have the correct size before ordering.

Processing Time

All of my items besides Collectibles are printed to order with love and care! Most orders require 1-7 days to process and ship, though this can change during heavy load times (such as holidays). For details, see individual items.

Estimated Shipping Times

These are the estimations for most of my products. Individual items may vary, please check product info.

Canada: 1-2 weeks
United States: 3-7 business days
International: 2-4 weeks

Please note, shipping times are estimations only based on USPS standards and not guarantees. I cannot be held responsible for delivery delays due to the postal service (weather, customs etc) once an item has shipped, though such delays are rare. If you believe an item to be lost please contact me!

Customs & import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 
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